59bet Privacy Policy —
How Your Information Is Protected

59bet collects various types of information from you. This information comes from three main sources — what you provide directly, what is collected automatically through your use of the platform, and what is received from third-party verification agencies.

We never collect information we don't need. We only ask for data that is strictly necessary to provide our services.

59bet uses your information only for defined purposes. No data is ever used without a legitimate reason.

• Account management: To create your profile, verify login, and maintain the security of your account.
• Transaction Processing: To process deposits and withdrawals securely and maintain a record of transaction history.
• KYC verification: To verify your identity and ensure the security of your account.
• Customer support: To resolve any issues or questions you have as quickly as possible.
• Security Monitoring: To detect and prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To monitor your gaming behavior and send alerts when necessary.
• Service Improvement: To analyze user experience and improve the platform.
• Marketing Communications: To inform you of promotional offers and bonuses with your consent (you can opt out at any time).

59bet never sells your data. However, in limited circumstances, certain information may be shared with specific third parties.

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• KYC verification agencies: With licensed agencies for identity verification.
• Legal obligations: By court order or lawful demand from a government authority.
• Fraud Prevention: To prevent suspicious activity in collaboration with cybersecurity agencies.

59bet uses industry-standard technology to protect your data. Our security measures operate across multiple layers to keep your information fully secure.

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Secure Servers: Data is stored in secure data centers with regular backups.
• 24/7 Monitoring: Suspicious activity is detected and blocked in real time.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.

59bet uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

As a 59bet user, you have full control over your own data. Your rights are detailed below.

59bet retains your information only for as long as necessary. Retention periods vary depending on the type of data.

• Account information: For the duration the account is active, and up to 5 years after closure where required by law.
• Financial transaction details: A minimum of 7 years in accordance with international financial regulations.
• KYC documents: Up to 5 years after account closure.
• Log Files & Technical Data: Up to 12 months.
• Marketing Communication Details: Deleted within 30 days of the opt-out date.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

59bet is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the point of registration.
• Any data we hold relating to individuals under 18 is deleted immediately.
• If a parent or guardian believes their child's information has been collected by mistake, please contact support immediately.

59bet may update this Privacy Policy in response to changes in technology, law, or business requirements. We will notify you of any significant changes.

• For significant changes, a notification will be sent via email or through the platform.
• The effective date of any updated policy will be clearly stated at the top of the page.
• If you do not agree to the updated policy, you will always have the option to close your account.

If you have any questions, requests, or concerns about our Privacy Policy, don't hesitate to reach out to us.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: Bengali & English
• Response time: typically within 24 hours

For more frequently asked questions, visit our FAQ Page View.